consent to our use and disclosure of your personal information in the manner prescribed
Genos recognizes the importance of protecting your
privacy and our policy is designed to assist you in understanding how we collect,
use and safeguard the personal information you provide to us and to assist you
in making informed decisions when using our site. This policy will be continuously
assessed against new technologies, business practices and our customers' needs.
Please note: By using or registering at Genos ’s
website or by participating in a survey, subscribing to subscription service;
or by providing identifiable data, you agree to abide by these terms. As we
update and diversify our services this policy will evolve. Please check this
page for updates
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information:
personal information you knowingly choose to disclose that is collected on an
individual basis and Web site use information collected on an aggregate basis
as you and others browse our Web site.
1. Personal Information You Choose to Provide
You will provide us information about yourself when you choose to buy products
& services, or register for email newsletters and alerts.
Personal Information on Online Orders
If you choose to purchase products or avail of services from Genos, you can order via our secure order form. You may need to give personal
information and authorization to obtain information from various credit services.
For example, you may need to provide the following information:
- Mailing address
- Email address
- Credit card number
- Name on credit card
- Credit card billing address
- Home and business phone number
If you choose to correspond with us through email, we may retain the content
of your email messages together with your email address and our responses. We
provide the same protections for these electronic communications that we employ
in the maintenance of information received online, mail and telephone.
If you order by phone, we retain the information you provide us over the phone
to process your orders and then store it away in our records.
Subscription Service and Surveys
If you as a visitor elect to become a subscriber to our subscription service,
we request you to provide us with your name and email address. Genos will automatically send subscribers and our customers periodically
emails informing you of new development in the field of document protection,
products, services or even surveys, to answer your queries, deal with your complaints
etc. Your email address will solely be used for the aforesaid purposes, which
we think you will find valuable. As our customer/subscriber/survey participant,
you will be given the opportunity to notify us of your desire not to receive
these offers by sending us an email request at firstname.lastname@example.org.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology
called "cookies" (see explanation below, "What Are Cookies?")
and Web server logs to collect information about how our Web site is used. Information
gathered through cookies and Web server logs may include the date and time of
visits, the pages viewed, time spent at our Web site, and the Web sites visited
just before and just after our Web site.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering
our business activities, providing customer service and making available other
items and services to our customers and prospective customers, to process your
payment, improve our marketing and promotional efforts and improve our content
and product offerings, and customize our site's content, layout, and services.
These uses improve our site and better tailor it to meet your needs. Occasionally,
we may also use the information we collect to notify you about important changes
to our Website, new products & services, surveys and special offers we think
you will find valuable. You may notify us at any time if you do not wish to
receive these offers by emailing us at the link provided on the newsletter,
or by emailing us at email@example.com.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique
identifier. When you visit a Web site, that site's computer asks your computer
for permission to store this file in a part of your hard drive specifically
designated for cookies. Each Web site can send its own cookie to your browser
if your browser's preferences allow it, but (to protect your privacy) your browser
only permits a Web site to access the cookies it has already sent to you, not
the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
visitors and system users so your settings only available to you. In some cases,
for security. Cookies, in conjunction with our Web server's log files, allow
us to calculate the aggregate number of people visiting our Web site and which
parts of the site are most popular. This helps us gather feedback to constantly
improve our Web site and better serve our customers. Cookies do not allow us
to gather any personal information about you and we do not intentionally store
any personal information that your browser provided to us in your cookies.
IP addresses are used by your computer every time you are connected to the Internet.
Your IP address is a number that is used by computers on the network to identify
your computer. IP addresses are automatically collected by our web server as
part of demographic and profile data known as “traffic data” so
that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
Genos does not share or sell any of the information
collected from our customers or visitors with anyone except to the extent it
is necessary to process orders from the Website.
Genos supports only permission-based email marketing
practices. We use your email addresses to send newsletters, promotions, and
other information to existing users and subscribers. Our policy strictly forbids
not does it tolerate the use of our service for transmission of unsolicited
or commercial email (UCE).
How Do We Protect Your Information and Secure Information Transmissions?
Email is not recognized as a secure medium of communication. For this reason,
we request that you do not send private information to us by email. However,
doing so is allowed, but at your own risk. Some of the information you may enter
on our Web site may be transmitted securely via a secure medium known as Secure
Sockets Layer, or SSL. Credit Card information is never transmitted via email.
Genos ’s officers and its trained staff are the
only persons authorized to retrieve detailed order information. Order information
is stored in a password-protected directory. Please contact firstname.lastname@example.org
if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that
we collect online and maintain in our database by emailing email@example.com.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words,
when we, in good faith, believe that the law requires it or for the protection
of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or
from our Web site nor the information or content contained therein. Often links
to other Web sites are provided solely as pointers to information on topics
that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Website to another
on any other web site, including web sites, which have a link on our Website,
is subject to that Web site's own rules and policies. Please read over those
rules and policies before proceeding.
By using our Web site you consent to our collection and use of your personal
A Special Note About Children
Children are not eligible to use our web site and services and we ask that minors
(under the age of 14) do not submit any personal information to us. If you are
a minor, you can use this service only in conjunction with permission and guidance
from your parents or guardians.
Our Commitment To Data Security
Please note that your Information will be stored and processed on our computers
in the United States. The laws on holding personal data in the United States
may be less stringent than the laws of your Country of residence or citizenship
but Genos will hold and transmit your Information in
a safe, confidential and secure environment. To prevent unauthorized access,
maintain data accuracy, and ensure the correct use of information, we have put
in place appropriate physical, electronic, and managerial procedures to safeguard
and secure the information we collect online.
Control of Your Password
You are responsible for all actions taken with your User ID and password, including
payment. Therefore we require that you do NOT disclose your password to any
third parties. If you choose to share your User ID and password or your information
with third parties, you are responsible for all actions taken with your User
If you lose control of your password, you may lose substantial control over
your personally identifiable information and may be subject to legally binding
actions taken on your behalf. Therefore, if your password has been compromised
for any reason, you should immediately change your password by logging into
your account and changing it manually. If you believe that someone has gained
unauthorized use of your password you must contact us immediately by email at
Upon your written or e-mail request, we will deactivate your account, contact
information, and financial information from our active databases. Such information
will be deactivated as soon as reasonably possible in accordance with our deactivation
policy and applicable law.
We will retain in our files information you have requested to remove in some
circumstances, such as to resolve disputes, troubleshoot problems and enforce
our Terms of Service. Further, such prior information is never completely removed
from our databases due to technical and legal constraints, including stored
"back up" systems. Therefore, you should not expect that all of your
personally identifiable information will be completely removed from our databases
in response to your requests.
Acquisition or Changes in Ownership of Genos
In the event that Genos or a portion of its assets (that
the email address database belong to) is acquired by a new entity, our email
address database would be considered part of those assets, and may be part of
those assets that are transferred. Once transferred, the users will be notified
of the change in the ownership of the database. Genos, will destroy its copy of the database and not utilize it any longer.
Notification of Changes
to this privacy statement, we will do our best to highlight the changes on our
we will not use the personal information you have submitted to us under this
Policy, without your prior consent.
In the event that Genos becomes aware that site security
is compromised or user non-public information has been disclosed to unrelated
third parties as a result of external activity, including but not limited to
external security attacks, Genos shall take reasonable
measures which it deems appropriate, including but not limited to internal investigation
and reporting, and notification to and cooperation with law enforcement authorities.
If Genos becomes aware that a user's personal information
provided to Genos ’s Web Site has been disclosed
shall make reasonable efforts to notify the affected user, as soon as reasonably
possible and as permitted by law, of what information has been disclosed, to
the extent that Genos knows this information.
56-509 Commissioners Road West
London, Ontario N6J 1Y5